BOOK A DOLPHIN ENCOUNTER AT DOLPHIN QUEST IN BERMUDA
Dolphin Quest Bermuda provides a variety of dolphin encounters which allow guests the opportunity to meet, touch, and play with dolphins in a safe and comfortable environment for both guests and dolphins. Our sheltered, natural ocean lagoon setting enables diverse interactive experiences with dolphins from docks, submerged platforms, or deeper water swimming areas. Each encounter is unique based upon the guests, marine mammal specialists, and dolphins, with a variety of opportunities to select from based upon guest age, dolphin time, and whether you prefer to join a small, shared group, or book an exclusive experience.
MUSEUM GENERAL ADMISSION TICKET
Because Dolphin Quest Bermuda is located within the National Museum of Bermuda, a general admission ticket to the museum is required to visit Dolphin Quest.
If you have booked and pre-paid for an encounter with us, your museum entrance fee is included in the price of your dolphin encounter. Dolphin Quest program non-participants are responsible for the cash or credit card entrance fee to the museum. The cost is $18/adult, $15/senior (over 65), free for Museum members and children under 16, but children must be accompanied by an adult.
Since this is an all-day admission, guests can enter the museum, leave for lunch, and return to the museum on the same day. Museum admission includes access to all museum exhibits including Commissioner’s House, Children’s Playground and Playroom, and more. Click here for more information about the National Museum of Bermuda.
FREQUENTLY ASKED QUESTIONS
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Dolphin Quest Bermuda is located at the National Museum of Bermuda in Dockyard on the westernmost end of Bermuda.
- The address for Dolphin Quest Bermuda is: 15 The Keep, Sandys, Bermuda MA 01.
- Dolphin Quest is located within the National Museum of Bermuda walls.
- Dolphin Quest is wheelchair and stroller accessible.
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Our hours of operation vary depending upon the season.
- Apr to Oct: 8:30am-5pm AST
- Nov to Mar: 10am-3pm AST
- This includes the check-in desk and photo and gift shop areas.
- Guests are welcome to visit the dolphin lagoon at any time to view the dolphins during these hours.
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There are a variety of ways to get to the Dolphin Quest Bermuda location. Times below are approximate, so please check with your concierge/excursion desk for current schedules.
From Hamilton, Bermuda:
- Ferry: Take the high-speed ferry from Hamilton to Dockyard (30 min).
- Bus: Bus routes number 7 & 8 will take you from Hamilton to Dockyard bus stop and then walk or trolley to Dolphin Quest (1 hour).
- Taxi: Rent a taxi and be driven to Dockyard (45 min).
- Moped: Rent a moped and drive to Dockyard (45 min).
- Electric Cars: Rent an Eco-car. Charging stations are available in Dockyard.
From St. Georges, Bermuda:
- Bus/Ferry: Take the bus to Hamilton (1 hour) and then take the ferry from Hamilton to Dockyard (30 min).
- Bus: Take the bus from St. Georges to Dockyard, transferring in Hamilton, and from Dockyard bus stop you can walk or trolley to Dolphin Quest (2 hours).
- Taxi: Rent a taxi and be driven to Dockyard (1.5 hour).
- Moped: Rent a moped and drive to Dockyard (1.5 hour).
- Electric Cars: Rent an Eco-car. Charging stations are available in Dockyard.
From Heritage Wharf & King’s Wharf, Dockyard, Bermuda:
- Walk: Dolphin Quest is visible from both cruise ship piers and within walking distance (10-20 min).
- Trolley: The free Dockyard trolley runs from the cruise ship piers through the port town with a final stop at the National Museum of Bermuda (20 min).
For more information on transportation options visit the Bermuda Tourism’s website: https://www.gotobermuda.com/transportation
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No. Even though we are located within the National Museum of Bermuda, Dolphin Quest Bermuda is a separate company from the museum.
- The National Museum of Bermuda is our partner.
- Dolphin Quest is not owned or operated by the National Museum of Bermuda.
- Learn more about the National Museum of Bermuda
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Yes, however the museum entrance fee is included in the price for all Dolphin Quest program participants with pre-paid reservations.
- Dolphin Quest program non-participants are responsible for the cash or credit card entrance fee to the museum.
- The cost is $18/adult, $15/senior (over 65), free for Museum members and children under 16, but children must be accompanied by an adult.
- Since this is an all-day admission, guests can enter the museum, leave for lunch, and return to the museum on the same day.
- Museum admission includes access to all museum exhibits including Commissioner’s House, Children’s Playground and Playroom, and more.
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The National Museum of Bermuda is open daily with hours varying by season.
- April through October: Hours of operations for weekdays are 9am-5pm AST, and weekends are 9:30am-5pm AST, with the last admission at 4pm AST each day.
- November through March: Hours of operations for weekdays and weekends are 10am-5pm AST, with the last admission at 4pm AST each day.
- The museum is open every day except Christmas Day.
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Yes. Anyone that has paid the entry fee into the National Museum of Bermuda can watch our dolphin encounters and view the dolphins from the designated viewing areas overlooking the lagoon.
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Reservations can be made up to one year in advance.
- Book now with our online reservation system or call us at (441) 234-4464 during operating hours.
- For more information, please fill out our Contact Us Form.
- If you do not see availability online for your preferred date, or have special needs or requests, please contact us direct.
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Our programs fill up quickly during the busy summer and holiday seasons.
- We have a limited number of spaces for the various programs offered daily.
- We occasionally have cancellations, so if you are unable to reserve a spot, contact the Dolphin Quest check-in desk and ask about our wait list.
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Our goal is to make all encounters safe and exciting for the dolphins and guests, so we have some basic requirements for all participants:
- Participants must be able to follow directions and instructions provided by the program trainer, educator, and other Dolphin Quest Crew Members.
- Participants must be able to move about freely within the water environment.
- Guests must be comfortable in the water and be able to manage their movements as instructed in and around the animals while wearing required water safety gear.
- Participants must be able to physically move from one location to another by walking across floating platforms, crossing slippery and uneven surfaces both in and out of the water, and be able to transition between standing and sitting positions.
- Local weather conditions vary, so individuals should be able to handle heat, humidity, direct sun exposure, wind, and torrential rains.
- Participants can expect to be around large marine mammals as well as other marine animals within the natural environment. Dolphin Quest has an exemplary safety record. There is still inherent risk in and around the dolphin habitat as a natural ocean environment.
- Participation in our shared public programs is available for ages 6 and up. Participation in our exclusive programs is available for families with children ages 3 and up.
- Participants may be denied the opportunity to participate or to continue participation in a dolphin interaction or education program should their actions be of a safety concern or are a disruption to others.
- For assistance in making a reservation contact us onsite at (441) 234-4464.
- Bermuda is on AST (Atlantic Standard Time) – which is 1 hour ahead of Eastern Standard Time (EST), 4 hours ahead of Pacific Standard Time (PST) and 4 hours behind Greenwich Mean Time (GMT).
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Our goal is to make sure your visit is safe and enjoyable for both you and the dolphin.
- We welcome guests who may require additional assistance in our programs due to a disability or special need.
- Each encounter is customized to the comfort level of our guests while also ensuring safety for our guests and animals.
- To discuss making dolphin encounter reservations for a guest with special needs, please contact us directly at (441) 234-4464.
- For more information, please fill out our Contact Us Form.
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All program fees are charged in full to the credit card used when making a reservation.
- If using a Dolphin Quest Gift Card for payment, this can be processed online or through a reservations agent.
- For any other payment questions, please contact Dolphin Quest Bermuda directly at 441-234-4464 (daily from 9am-4:30pm AST).
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Guests who do not show up on time or are a “no show” to check in for their reserved program will be charged full price.
- Any cancellations made prior to 72 hours of the scheduled Encounter Program time will receive a full refund.
- Guests can cancel their reservation online prior to 72 hours of the scheduled Encounter Program time.
- Guests can reschedule their reservation by contacting the site directly prior to 72 hours of the scheduled Encounter Program time.
- No rescheduling or cancellations allowed within 72 hours of the scheduled Encounter Program time unless Trip Protection was purchased at the time of booking.
- Trip Protection allows guests to cancel or reschedule their original reservation up to 24 hours from scheduled Encounter Program time by contacting the site directly.
- Any cancellations within 72 hours of scheduled Encounter Program time, without Trip Protection, will not be refunded.
- To cancel or change a reservation, please contact Dolphin Quest Bermuda directly at (441) 234-4464 (daily from 9am-5pm AST).
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Check-in time for all programs is 30 minutes prior to the scheduled program start time.
- The National Museum ticket office opens between 9am-10am daily (depending upon the season) and will have the names of all participants/bookings.
- Any non-participants who have not pre-purchased an admission will need to pay upon arrival to join their party.
- Please check in at the Dolphin Quest Gift Shop located next to the dolphin lagoon for all programs.
- If the Gift Shop is closed, please wait at the blue “Encounter Club” sign next to the lagoons and the children’s playground.
- The Dolphin Quest Gift Shop is wheelchair and stroller accessible.
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Yes, changing areas and lockers are available for use.
- We offer complimentary and secure lockers at our Guest Encounter Club for Dolphin Quest participants.
- There are restrooms located within the museum, and Dolphin Quest also has a changing area.
- It is suggested, if possible, to come to Dolphin Quest with your swimsuit on and ready to go into the water.
- You may wear sunscreen while in the water, and we encourage you to use ocean-safe products.
- An outdoor, freshwater shower is available for program guests to use.
- Dolphin Quest is not liable for lost or stolen items.
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No. Dolphin Quest does not provide towels, so we ask our guests to bring their own.
Towels are also available for purchase in our retail area.
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Yes. To help keep our guests warm, Dolphin Quests provides wetsuits for guests from November through April, as needed, at no additional cost.
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Yes. Please contact Dolphin Quest Bermuda directly at (441) 234-4464 during our normal business hours from 9am-4:30pm daily AST.
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Personal cameras and GoPros are not permitted in our program areas.
- However, someone with you who is not doing the program may take pictures or video your interaction from the spectator side of the ropes and railings.
- You may also take pictures of our animals before or after your program from the spectator side of the ropes and railings.
- Dolphin Quest’s photographers will be taking posed and candid photos throughout your program.
- Your program photos are available for pre-order or as a post-program purchase.
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Your program photos are available for pre-order or as a post-program purchase.
- Pre-order pick-up, viewing, and post-program photo orders will be at the Dolphin Quest Gift Shop.
- Your program photos are available for purchase onsite at Dolphin Quest Bermuda up to five days after your program from 9am-4pm AST daily in the Dolphin Quest Gift Shop.
- If you are unable to purchase your photos directly from Dolphin Quest Bermuda, on-line photo ordering will be available for 14 days from your program date.
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No, Dolphin Quest Bermuda does not offer videos of your programs.
Non-participating guests and family members are welcome to film you during your program from the spectator side of the ropes and railings.
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- All guests are welcome to film programming from the designated viewing areas around the lagoon. No personal cameras are allowed in the interactive programming areas.
- Any marketing collaborations must be reviewed and approved prior to the program participation date. To contact us about a potential marketing collaboration, please fill out the MEDIA CONTACT form.
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Yes, Dolphin Quest has a gift shop located within the National Museum of Bermuda.
- The gift shop is filled with Dolphin Quest and marine-themed items.
- Items available include plush animals, t-shirts, jewelry, sun and sea essentials, ornaments, toys, sustainable ecofriendly products, educational items, local Bermuda-made gifts, and much more.
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Dolphin Quest Bermuda does not put on entertainment shows; however, they do offer free seasonal dolphin demonstrations throughout the year for special events, off-peak weekends, and some holidays.
- Contact the site for more information.
- Museum visitors are welcome to watch all encounters from the designated viewing areas overlooking the lagoon.
- During regular business hours, our Crew Members are available to answer questions.
- If you would like to host a group function, or schedule your own demonstration, with Dolphin Quest, please contact us.
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Dolphin Quest has three beautiful locations worldwide on the islands of Hawaii, Oahu, and Bermuda.
To learn more about each location, please click on the following location links: Big Island – Hawaii, Oahu – Hawaii, Bermuda
