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Privacy Policy

At Dolphin Quest our customers’ privacy is important to us! As part of our company’s commitment to sensational service, we want to make sure that we take every step in protecting your personal information.

Our Commitment to Children’s Privacy

Protecting the privacy of our younger guests is important to us. Dolphin Quest is a general audience site, and we do not knowingly collect information about children on our Web site. Consistent with the Children’s Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 13. If you are under the age of 13, you must ask your parent or guardian to assist you in using Dolphinquest.com.

Information Collected Online at Dolphinquest.com

The information we receive online depends on what you do when you visit our Web site. Dolphin Quest will not collect or retain any information about you personally unless you choose to provide it to us.

Do we use “cookies” on dolphinquest.com?
Upon your first visit to Dolphin Quest, a cookie is sent to your computer that uniquely identifies your browser. A “cookie” is a small file containing a string of characters that is sent to your computer when you visit a Web site. We use cookies to better understand how people interact with us and our Web site.

Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of Dolphin Quest services may not function properly without cookies.

What other Information do you collect?
Like most major Web sites, we collect and analyze information to help us improve the site for our visitors. We collect basic information that is sent from your browser such as which pages you visit, how long you stay on a page and the site you visited before our Web site. Your IP address might be used to help identify your computer, your shopping cart or to gather broad demographic information. We only use this information to manage and improve our Web site.

If you choose to participate in an e-mail survey from Dolphin Quest, we may ask for certain demographic and other personal information. We do not share this information with others.

Do you share information with Third-Party Vendors?
Dolphin Quest will not sell your information to other vendors without your knowledge or consent. Dolphin Quest does work with Third-Party Vendors to operate our online photo sales and online reservation system. We may need to provide these vendors with information to complete the sale or reservation process. We take every effort to secure your information so it is kept private during this process.

How do we Protect the Security of your Information?

We protect our customer databases with various technical and procedural measures to maintain information security. We also restrict access to your information by unauthorized persons. Our networks and servers are maintained behind hardware and/or software firewalls to protect and isolate them from access by other networks connected to the Internet. We also inform all Dolphin Quest and Quest Global Management Crew Members about their responsibility to protect customer information, and we provide them with the appropriate guidelines for adhering to our company’s customer service standards and confidentiality policies.

The Dolphin Quest Web site uses Secure Sockets Layer (SSL) technology for our online reservation system and our online shopping center when guests submit a program reservation or shopping order to our databases. The SSL technology is the electronic commerce standard for securing information as it travels over the Internet. This technology is designed to encrypt your information, preventing an unauthorized party from viewing and downloading your information. Your Web browser should display a Web address with an “https” prefix, indicating that the SSL technology is operating when using certain areas of our Web site.

Usage of E-mail Addresses

If you reserve a program for one of our locations and provide us with your e-mail address while reserving your program you will receive an automatic e-mail from our reservation system as your program confirmation. Guests who provide us with their e-mail during the reservation or check in process will be added to our guest e-mail database. At this time, guests are added to this database after they have attended a program. You will then be sent an e-mail to “Thank you” for your visit and to let you know when you will receive e-mails from us in the future. You may opt of this database at any time, and will be given an opportunity in the first e-mail you receive. You also can go to the Contact us page on our Web site, just scroll to bottom and look for the title “E-newsletter Subscription Updates.”

E-mails collected for our online photo store will be used for communication about your order. We may use your e-mail address for further communication regarding additional services or new products.

If you e-mail us and we need to contact you, we will use the information you provide us with to contact you or the information that we have on file for you in our customer databases. We will not add you to our database unless you direct us to add you to our customer e-mail database. Sometimes we receive comments that we would like to post on our Web site.

Do We Link to Other Web Sites?

Dolphin Quest does provide links to our location partners and other resources that might be helpful for our visitors. Unless noted otherwise, a link to another Web site does not mean that we are responsible for, or that we endorse the content or policies of that Web site. You are subject to that site’s privacy policy if you provide any information on one of those sites. If you have concerns about how information may be collected or used on any Web site, we encourage you to read that Web site’s policies for more information or before submitting your information to that site.

How to Contact Us

Should you have any concerns or questions regarding this privacy policy, please contact us:
By Phone – 1-800-248-3316
By Online FormClick to fill out form
By Mail
Dolphin Quest
P.O. Box 1068
Middleburg, VA 20118

Changes to This Policy

This policy is effective as of October 2009. We accept the right to change this policy at any time. We will provide updates to this policy on our Web site as needed.