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Dolphin Quest Update on Resuming Onsite Programs

Dolphin Quest Update on Resuming Onsite Programs

Dolphin Quest has resumed its onsite interaction programs at all three of its locations on Oahu, Hawaii’s Big Island and Bermuda. We are welcoming guests back to experience our dolphin interactive programs which have been modified with enhanced safety measures due to COVID-19 and designed for small numbers of participants, naturally supporting social distancing.

“Dolphin Quest LIVE” Virtual Experiences

We miss our visitors and the dolphins are missing their visitors too. Recognizing the importance of connecting with each other and nature during this time of social distancing, Dolphin Quest is offering Facebook live sessions called Dolphin Quest LIVE at 9:00 am HST/ 3:00 pm EDT every Monday, Tuesday, and Wednesday. Complimentary virtual field trips are also available for teachers and their students. If you are a teacher interested in learning more about these virtual experiences, please email: [email protected]

Increased Safety Protocols

The health and wellbeing of our guests, team members, and animals remains our highest priority. In response to COVID-19, we have taken additional measures to enhance our high standards of cleanliness and hygiene in line with guidance from global and local public health authorities, including the CDC and WHO. At Dolphin Quest, you’ll see the following heightened safety precautions in practice:

  • Increased cleaning frequency of public and work areas using disinfectant
  • Increased hand-washing frequency
  • Increased frequency of antibacterial hand sanitizer use
  • Increased physical distancing throughout the guest experience
  • Face masks worn by Dolphin Quest Crew and guests except during in-water activities.
  • Temperature screening of employees and guests
  • Dolphin experiences take place outdoors, and they are designed for small numbers of participants (no more than 6 people in a group), naturally supporting social distancing
  • While there is no indication that a dolphin will catch a human respiratory illness through casual human contact, we still require guests and marine mammal specialists to wash their hands before and after each dolphin interaction program

Rescheduling and Cancellation Flexibility

We appreciate that the situation is continuing to evolve and offer the following flexibility with rescheduling and cancellations:

  • Guest reservations can be cancelled, without penalty, 48 hours in advance of the reserved program start time. (See full Cancellation Policy)
  • The health and safety of our guests and our team is our highest priority; therefore, your program can be rescheduled at no cost in the event that you are experiencing any signs of COVID-19 such as fever, cough, or shortness of breath at the time of your program.
  • Please email us at [email protected] or call the Dolphin Quest location directly if you need to reschedule or cancel, so that we can plan accordingly
  • Click here for additional Dolphin Quest contact information

Resources for More Information

It is important to seek out reliable and fact-based resources for current information. We are actively monitoring the COVID-19 updates from the public health authorities, medical professionals, as well as our hotel and tourism partners. Here are few helpful resources:

We are honored to have you as a customer and friend and look forward to welcoming you in the future to share a safe and inspiring connection with our dolphin family. In the meantime, please stay in touch with us on Facebook for Dolphin Quest LIVE and through our other social media platforms.

The Dolphin Quest Team