Supervisor of Education

Location Department Start Date Deadline
Big Island, Hawaii Education Immediately Until Filled

Please submit the online application including cover letter and resume. Applications will be accepted until position is filled. Please see instructions below on how to submit application, resume and cover letter.

Job Description

Position: Supervisor of Education (Full Time)

Reports to: General Manager

Job Summary:

The Supervisor of Education is responsible for developing and implementing informal marine and conservation education programs of quality standards that promote Dolphin Quest and its mission, and for creating and maintaining safe and learning-friendly environments. S/he will work with the General Manager to ensure successful and effective business operations and to assess and adjust current programs as needed.

Typical Duties and Responsibilities:

  • Oversee and manage effective communication to teachers, administrators, and parents/guardians for all education programs.
  • Develop, implement, evaluate and improve onsite programming, including school-group and home-school education programs, adult and children encounter programs for the public and any other education endeavors.
  • Develop and put into practice new and inspiring educational Encounter Club experiences for our guests.
  • Assess and make necessary changes to current education programs to ensure they are aligned with the Next Generation Science Standards, the Hawaii’s Common Core State Standards, the Hawaii Content Performance Standards and the AMMPA Education Standards.
  • Design, develop, and employ dynamic and innovative education programs, activities, and materials while ensuring inclusion of local elements.
  • Create a fun, entertaining, and interactive atmosphere while hosting our Education guests.
  • Teach all education programsand activities for all ages.
  • Train, supervise and evaluate Crew Members by personally mentoring them on how to conduct enthusiastic and motivating education programs.
  • Establish with the Regional Outreach & Stewardship Coordinator a strong relationship and connection with local schools, teachers/educators, administrators and with the local community.
  • Work with the Regional Outreach & Stewardship Coordinator to lead and champion stewardship efforts at the site.
  • Update and maintain tools to showcase Dolphin Quest research and stewardship activities.
  • Develop conservation messaging and assess the effectiveness in conveying the designated conservation messages to guests.
  • Train and monitor Crew Members on delivery of accurate information regarding our animal collection.
  • Work with General Manager to manage education budget, including tracking of revenues, expenses, and labor schedules for education programming.
  • Manage excellent quality standards for customer service and guest interactions through training and by acting as a positive role model.
  • Enthusiastically approach guests, initiate conversations, and answer questions in a positive, confident and efficient manner.
  • Establish and maintain a communication schedule with the General Manager.
  • Maintain accurate records and generate all required reports, as needed.
  • Maintain and update all education documents required for AMMPA accreditation.
  • Provide input on department performance appraisals and goal assessments.
  • Attend and participate in local staff meetings, monthly stewardship meetings, and other meetings, as requested by the General Manager.
  • Support all other departments by cross training in all functions to assist with operational needs.
  • Maintainsafeworkingconditionsandensuresafetyconcernsare reported and resolvedquickly.
  • Share knowledge of Dolphin Quest, its history, the dolphins and their habitat.
  • Embrace the Dolphin Quest “open door” policy where Crew Members are free to constructively express their concerns and feelings without fear of retribution or ill will.
  • Model environmentally-responsible behaviors to guests, business partners, and crew members.
  • Serve in whatever role is needed for better company efficiency and productivity.
  • Ensure adherence to Dolphin Quest guidelines and standards.
  • Other duties as assigned.

Job Qualifications:

  • Bachelors or higher degree from an accredited college or university.
  • Minimum of 5 years training and/or practical experience in the field of education and the implementation of informal education programs.
  • Supervisory experience required.
  • Basic knowledge of ecological and biographical principles.
  • Basic knowledge of flora and fauna of marine and aquatic environment.
  • Strong computer and internet skills.
  • Demonstrated passion for marine and conservation education.
  • Communication skills to transmit information to staff, visitors and program participants in a clear and thorough manner.
  • Interpreting experience preferred.
  • Excellent organizational skills required.
  • Ability to assess guests needs and respond appropriately.
  • Ability to shift priorities as operational needs change.
  • Ability to work effectively with both children and adults.
  • Ability to work independently and in a team environment.
  • CPR/First Aid Certification preferred.
  • Valid Driver License.

Physical Demands and Working Conditions 

The physical demands and working conditions described here are representative of those that must be met by a Crew Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Crew Member is occasionally required to stand; walk; sit for long periods on indoor and outdoor surfaces; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The Crew Member must occasionally lift, carry and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the Crew member may be exposed to fairly predictable and controllable hazards associated with having close contact with aquatic animals; working outdoors in uneven terrain with constant exposure to sun, wind and outdoor elements, and moving about on slippery surfaces. On-the-job duties may require long periods of time in salt-water, actively swimming, diving and working in ocean water elements. This job may entail repeated entry and exit into lagoon area with the need to hoist oneself out of a lagoon.

The noise level in the work environment is usually moderate.

Flexibility with daily assignments and scheduling is required, including working any day of the week, weekends and public holidays.

Apply Online for this Position

Please note the following information is to help you successfully complete your application:

  • Attention Apple Computer Users: It is best to use Adobe’s Acrobat Reader program to fill out PDF applications. (The MAC default program Preview will create a blank application when you save the file and send it). You can download it for free from the Adobe Web site.
  • Not all Internet Browsers work the same – preferred browser is Internet Explorer. If using Safari, Firefox or Google Chrome browsers – please save the application file to your computer first before filling it out.
  • Download the Adobe Reader – Adobe Web site
  • Check that your Adobe Reader Plugin (in your browser) is up-to-date – Adobe Web site
  • If you have issues opening the PDF file in a browser – Right click on the Download Application button and select either “Save Target as” or “Save Link as” to save the application to your computer.

Step 1:

  • Click the Download Application button
  • This will open a new window containing the PDF Application
  • Complete and Save the application to your computer – please change the application file to your name

Once you have completed and successfully saved the application to your computer, you can proceed to ‘Step 2’ .

Step 2:

  • Click the Upload Application button
  • You will be redirected to the Upload page where you can submit your saved application, resume, and/or cover letter.
  • All files must be either PDF or DOC format.